High School Diploma or GED plus one (1) year customer service or related experience.Must be able to create and/or modify a basic Excel spreadsheet.Must be able to pass timed typing test which will check for speed and accuracy.Skill in operating business computers and office machines, including in a Windows environment, specifically Word and Excel.Ability to interpret a variety of instructions furnished in written and oral forms.Ability to apply basic mathematical skills.Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public.Ability to write reports and business correspondence.Must be able to demonstrate a proficiency in computer utilization.Knowledge of principles and practices of public relations, promotions and marketing in a customer service oriented environment.Knowledge of business English, proper spelling, grammar, punctuation and basic arithmetic.Knowledge of modern office practices, procedures and equipment.Sign various coupons, comp slips, reports, etc. Casino Database for Players Club members.Players Club office, gift storage area, ect.Attends periodic meetings and training sessions.Īccess To Sensitive Areas And Information.Maintains follow up contact with customers.Greets players in a friendly manner and provides assistance where Evaluates play and point system to award complimentary.Regularly reviews gaming area to assist customers.Ensures positive customer relations through effective communications.This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.ĮSSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned): Presents oneself in a neat and clean appearance at all times. Promotes excellent customer service, positive public and employee relations.

Ensures customer needs are met in a timely fashion. Ensures accuracy of information inputted into Player Tracking System, including address, telephone number(s) and email address. Identifies and greets guests and provides complementary and other service where required. Under direct supervision of the Players Club Supervisor, Responsible for generating a positive and friendly atmosphere for all customers. SUPERVISOR: Players Club Shift Supervisor EXEMPT (Y/N}: No

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